:root{
  --brand:#8f1830;
  --brand-2:#a92542;
  --brand-soft:#f7e9ed;
  --ink:#1d1c1a;
  --ink-2:#5f5c58;
  --muted:#8b8782;
  --line:#e7e1dc;
  --line-2:#eee9e5;
  --paper:#ffffff;
  --bg:#f6f3ef;
  --sidebar:#211719;
  --sidebar-2:#2d1d21;
  --green:#188b69;
  --green-soft:#e8f7f1;
  --blue:#2e6bc6;
  --blue-soft:#edf4ff;
  --purple:#6f51c8;
  --purple-soft:#f0ecff;
  --amber:#a86b15;
  --amber-soft:#fff5df;
  --orange:#bf5a1a;
  --orange-soft:#fff0e7;
  --red:#bf3541;
  --red-soft:#fff0f1;
  --radius:16px;
  --shadow:0 12px 32px rgba(35,24,26,.07);
  --shadow-lg:0 28px 70px rgba(26,18,20,.18);
  --sidebar-w:238px;
}
*{box-sizing:border-box}
html{scroll-behavior:smooth}
body{margin:0;color:var(--ink);background:var(--bg);font-family:Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Arial,sans-serif;font-size:14px;line-height:1.45}
button,input,select,textarea{font:inherit}
button{cursor:pointer}
a{color:inherit;text-decoration:none}
svg{fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}
.svg-sprite{position:absolute;width:0;height:0;overflow:hidden}
.hidden{display:none!important}
.muted{color:var(--muted);font-size:12px}
.eyebrow{display:block;color:var(--brand);font-size:10px;font-weight:800;letter-spacing:.13em;margin-bottom:7px}
.app-shell{min-height:100vh}
.sidebar{position:fixed;inset:0 auto 0 0;width:var(--sidebar-w);background:linear-gradient(180deg,var(--sidebar),#1b1416);color:#e9dfe2;padding:18px 14px 16px;display:flex;flex-direction:column;z-index:30;border-right:1px solid rgba(255,255,255,.05)}
.brand-panel{background:#f7f7f7;border:1px solid rgba(255,255,255,.12);border-radius:14px;padding:10px 10px 9px;margin-bottom:24px;box-shadow:0 8px 22px rgba(0,0,0,.18);overflow:hidden}
.brand-logo{display:block;width:100%;height:54px;object-fit:contain;object-position:center center;border-radius:7px}
.brand-subtitle{color:#5f5558;font-size:9px;font-weight:800;letter-spacing:.04em;text-align:center;margin-top:6px;padding-top:7px;border-top:1px solid #e8e2df}
.side-section-label{font-size:9px;letter-spacing:.15em;font-weight:800;color:#827477;padding:0 12px;margin:8px 0}
.side-nav{display:flex;flex-direction:column;gap:4px}
.nav-item{position:relative;width:100%;height:44px;border:0;border-radius:11px;background:transparent;color:#c8bcc0;display:flex;align-items:center;gap:12px;padding:0 12px;text-align:left;font-weight:600;transition:.2s}
.nav-item svg{width:18px;height:18px;opacity:.9}
.nav-item:hover{background:rgba(255,255,255,.05);color:#fff}
.nav-item.active{background:linear-gradient(90deg,rgba(143,24,48,.75),rgba(143,24,48,.38));color:#fff;box-shadow:inset 3px 0 #d04b65}
.nav-count{margin-left:auto;min-width:20px;height:20px;border-radius:999px;display:grid;place-items:center;padding:0 6px;background:rgba(255,255,255,.12);font-size:10px}
.sidebar-spacer{flex:1}
.customer-link{display:flex;align-items:center;gap:10px;padding:10px;border-radius:12px;background:rgba(164,118,48,.10);border:1px solid rgba(215,172,101,.18);margin:12px 0;color:#e8dcca}
.customer-link:hover{background:rgba(164,118,48,.16)}
.customer-link-icon{width:34px;height:34px;border-radius:9px;background:#6d552d;display:grid;place-items:center;font-family:Georgia,serif;font-weight:700;color:#fff}
.customer-link strong,.customer-link small{display:block}.customer-link strong{font-size:11px}.customer-link small{font-size:9px;color:#a9989e;margin-top:2px}
.environment{font-size:9px;color:#7f7376}.environment span{display:inline-block;width:7px;height:7px;border-radius:50%;background:#29b67f;margin-right:5px}
.main-area{min-height:100vh;margin-left:var(--sidebar-w)}
.topbar{position:sticky;top:0;height:70px;background:rgba(255,255,255,.94);backdrop-filter:blur(14px);display:flex;align-items:center;gap:18px;padding:0 28px;border-bottom:1px solid var(--line);z-index:20}
.global-search{width:min(560px,45vw);height:42px;border:1px solid var(--line);border-radius:11px;background:#fbfaf9;display:flex;align-items:center;padding:0 12px;gap:9px}
.global-search svg,.toolbar-search svg{width:17px;height:17px;color:#8f8984}
.global-search input,.toolbar-search input{border:0;outline:0;background:transparent;min-width:0;flex:1;color:var(--ink)}
.global-search kbd{font-size:10px;color:#8b8580;border:1px solid #ddd6d1;border-bottom-width:2px;border-radius:6px;padding:2px 6px;background:#fff}
.topbar-actions{margin-left:auto;display:flex;align-items:center;gap:10px}
.icon-button{width:38px;height:38px;border-radius:10px;border:1px solid var(--line);background:#fff;display:grid;place-items:center;color:#615d59}
.icon-button svg{width:18px;height:18px}
.has-badge{position:relative}.has-badge span{position:absolute;width:7px;height:7px;border-radius:50%;right:7px;top:7px;background:var(--brand);border:2px solid white}
.mobile-menu{display:none}
.user-menu{display:flex;align-items:center;gap:9px;padding-left:3px}
.avatar{width:36px;height:36px;border-radius:50%;background:#2d2224;color:#fff;display:grid;place-items:center;font-weight:800;font-size:11px}
.user-menu strong,.user-menu small{display:block}.user-menu strong{font-size:11px}.user-menu small{font-size:9px;color:var(--muted)}
.btn{height:40px;border-radius:10px;padding:0 14px;border:1px solid transparent;display:inline-flex;align-items:center;justify-content:center;gap:8px;font-weight:700;font-size:12px;white-space:nowrap;transition:.18s}
.btn svg{width:16px;height:16px}.btn:hover{transform:translateY(-1px)}
.btn-primary{background:linear-gradient(180deg,#9c1b36,var(--brand));color:#fff;box-shadow:0 7px 16px rgba(143,24,48,.17)}
.btn-outline{background:#fff;border-color:var(--line);color:#4f4a47}.btn-soft{background:#f8f5f2;border-color:#eee8e3;color:#544f4b}.btn-danger{background:#fff0f1;border-color:#f2c8cd;color:#ae2837}
.text-button{border:0;background:transparent;color:var(--brand);font-size:11px;font-weight:800}
.content-wrap{width:min(1480px,calc(100% - 56px));margin:0 auto;padding:32px 0 60px}
.view{display:none;animation:viewIn .22s ease}.view.active{display:block}@keyframes viewIn{from{opacity:.3;transform:translateY(5px)}to{opacity:1;transform:none}}
.page-head{display:flex;align-items:flex-end;justify-content:space-between;gap:24px;margin-bottom:20px}.page-head h1{font-family:Georgia,"Times New Roman",serif;font-size:32px;line-height:1.05;margin:0 0 7px;letter-spacing:-.03em}.page-head p{margin:0;color:var(--muted);font-size:12px}.head-actions{display:flex;gap:8px;align-items:center}
.kpi-grid{display:grid;grid-template-columns:repeat(5,1fr);gap:12px;margin:16px 0}.kpi-grid.four{grid-template-columns:repeat(4,1fr)}
.kpi-card{position:relative;background:var(--paper);border:1px solid var(--line);border-radius:14px;min-height:100px;padding:17px;display:flex;align-items:flex-start;gap:13px;box-shadow:0 5px 18px rgba(39,29,30,.035)}
.kpi-icon{width:38px;height:38px;border-radius:11px;display:grid;place-items:center;font-size:11px;font-weight:900}.kpi-icon.brand{background:var(--brand-soft);color:var(--brand)}.kpi-icon.blue{background:var(--blue-soft);color:var(--blue)}.kpi-icon.purple{background:var(--purple-soft);color:var(--purple)}.kpi-icon.amber{background:var(--amber-soft);color:var(--amber)}.kpi-icon.green{background:var(--green-soft);color:var(--green)}
.kpi-card span{display:block;color:#6e6965;font-size:11px}.kpi-card strong{display:block;font-family:Georgia,serif;font-size:25px;margin:3px 0 1px}.kpi-card small{font-size:9px;color:#99918b}.kpi-card em{font-style:normal;margin-left:auto;font-size:9px;font-weight:800;color:#918a85}.kpi-card em.up{color:var(--green)}.kpi-card em.down{color:var(--brand)}
.dashboard-grid{display:grid;grid-template-columns:2fr 1fr;gap:14px;margin-top:14px}.dashboard-grid.lower{align-items:stretch}.card{background:var(--paper);border:1px solid var(--line);border-radius:var(--radius);padding:18px;box-shadow:0 8px 24px rgba(40,31,31,.035)}.card-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin-bottom:18px}.card-head h2,.card>h2{font-family:Georgia,serif;font-size:18px;margin:0;letter-spacing:-.02em}
.bar-chart{display:flex;flex-direction:column;gap:13px}.bar-row{display:grid;grid-template-columns:140px 1fr 38px;align-items:center;gap:12px}.bar-row label{font-size:10px;font-weight:700}.bar-track{height:7px;background:#f1eeeb;border-radius:999px;overflow:hidden}.bar-fill{height:100%;border-radius:inherit;background:linear-gradient(90deg,var(--brand),#b22c48)}.bar-row b{text-align:right;font-size:10px}.bar-row small{grid-column:1;font-size:8px;color:#aaa09a;margin-top:-10px}.bar-chart.compact .bar-row{grid-template-columns:80px 1fr 30px;gap:8px}.bar-chart.compact .bar-row label{font-size:9px}
.donut-layout{display:flex;align-items:center;justify-content:center;gap:24px;min-height:220px}.donut{width:150px;height:150px;border-radius:50%;background:var(--donut);position:relative;flex:none}.donut:after{content:"";position:absolute;inset:22px;background:#fff;border-radius:50%}.donut>div{position:absolute;inset:0;z-index:1;display:grid;place-content:center;text-align:center}.donut strong{font-family:Georgia,serif;font-size:28px}.donut span{font-size:9px;color:var(--muted)}.legend{display:flex;flex-direction:column;gap:10px;min-width:150px}.legend span{font-size:9px;color:#666;display:flex;align-items:center;gap:7px}.legend i{width:8px;height:8px;border-radius:50%;background:var(--c)}.legend b{margin-left:auto;color:#403b38}
.metric-row{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin:14px 0}.metric-card{border:1px solid var(--line);border-radius:14px;background:#fff;padding:15px}.metric-card span{font-size:10px;color:#6e6965}.metric-card strong{display:block;font-family:Georgia,serif;font-size:24px;margin-top:4px}.metric-card strong small{font-size:12px}.metric-card p{font-size:9px;color:var(--muted);margin:2px 0 0}
.recent-list{display:flex;flex-direction:column}.recent-item{display:grid;grid-template-columns:48px 1.4fr 1fr 100px;gap:12px;align-items:center;padding:11px 0;border-top:1px solid var(--line-2)}.recent-item:first-child{border-top:0}.recent-code{font-size:9px;font-weight:900;color:var(--brand);background:var(--brand-soft);border-radius:8px;padding:7px 6px;text-align:center}.recent-item strong{display:block;font-size:11px}.recent-item small{font-size:9px;color:var(--muted)}
.company-mini-list{display:flex;flex-direction:column}.company-mini{display:flex;align-items:center;gap:10px;padding:10px 0;border-top:1px solid var(--line-2)}.company-mini:first-child{border-top:0}.company-badge{width:30px;height:30px;border-radius:9px;background:var(--brand-soft);color:var(--brand);display:grid;place-items:center;font-weight:900;font-size:9px}.company-mini strong{font-size:10px}.company-mini small{display:block;color:var(--muted);font-size:8px}.company-mini b{margin-left:auto;color:#8e671b;font-size:10px}
.table-card{padding:0;overflow:hidden}.table-toolbar{padding:12px;display:flex;align-items:center;gap:8px;border-bottom:1px solid var(--line)}.toolbar-search{height:38px;min-width:320px;flex:1;border:1px solid var(--line);border-radius:9px;background:#fff;display:flex;align-items:center;gap:8px;padding:0 10px}.table-toolbar select,.filter-row select,.report-filters select{height:38px;border:1px solid var(--line);border-radius:9px;background:#fff;padding:0 28px 0 10px;color:#5e5854;font-size:10px;outline:none}.table-wrap{overflow:auto}.data-table{width:100%;border-collapse:collapse;min-width:1120px}.data-table th{position:sticky;top:0;background:#f8f5f2;color:#756e68;text-align:left;font-size:8px;letter-spacing:.04em;padding:11px 12px;border-bottom:1px solid var(--line);white-space:nowrap}.data-table td{padding:11px 12px;border-bottom:1px solid var(--line-2);font-size:10px;vertical-align:middle;white-space:nowrap}.data-table tbody tr{cursor:pointer;transition:.15s}.data-table tbody tr:hover{background:#fbf8f6}.data-table td strong{display:block;font-size:10px}.data-table td small{display:block;font-size:8px;color:var(--muted);margin-top:2px}.fault-link{color:var(--brand);font-weight:900}.table-footer{display:flex;align-items:center;gap:12px;padding:12px;border-top:1px solid var(--line);font-size:9px;color:var(--muted)}.table-footer .pagination{margin-left:auto;display:flex;gap:4px}.pagination button{width:28px;height:28px;border:1px solid var(--line);background:#fff;border-radius:7px;font-size:9px}.pagination button.active{background:var(--brand);color:#fff;border-color:var(--brand)}.table-footer select{height:30px;border:1px solid var(--line);border-radius:7px;font-size:9px}
.status,.priority{display:inline-flex;align-items:center;border-radius:999px;padding:4px 8px;font-size:8px;font-weight:800}.status.blue{background:var(--blue-soft);color:var(--blue)}.status.purple{background:var(--purple-soft);color:var(--purple)}.status.orange{background:var(--orange-soft);color:var(--orange)}.status.amber{background:var(--amber-soft);color:var(--amber)}.status.green{background:var(--green-soft);color:var(--green)}.status.gray{background:#f1efed;color:#68615d}.priority.high{background:var(--red-soft);color:var(--red)}.priority.normal{background:var(--amber-soft);color:var(--amber)}.priority.low{background:var(--green-soft);color:var(--green)}
.filter-row,.report-filters{display:flex;gap:8px;align-items:center;margin-bottom:14px}.filter-row .toolbar-search{max-width:420px}.company-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}.company-card{border:1px solid var(--line);border-radius:13px;padding:15px}.company-card-head{display:flex;align-items:center;gap:10px}.company-card-head h3{margin:0;font-size:12px}.company-card-head span{margin-left:auto;color:#9a6a12;font-weight:800;font-size:10px}.company-stats{display:grid;grid-template-columns:repeat(3,1fr);margin:14px 0 12px;border-top:1px solid var(--line-2);padding-top:11px}.company-stats div{text-align:center;border-left:1px solid var(--line-2)}.company-stats div:first-child{border:0}.company-stats small{display:block;font-size:8px;color:var(--muted)}.company-stats strong{font-size:11px}.sparkline{height:28px;width:100%}.sparkline polyline{fill:none;stroke:var(--green);stroke-width:2}
.reports-grid{display:grid;grid-template-columns:1.5fr 1fr;gap:14px}.line-chart{height:240px}.line-chart svg{width:100%;height:100%}.line-chart .gridline{stroke:#eee8e4;stroke-width:1}.line-chart .area{fill:url(#area);stroke:none}.line-chart .line{stroke:var(--brand);stroke-width:3;fill:none}.rank-list{display:flex;flex-direction:column}.rank-list span{display:grid;grid-template-columns:28px 1fr auto;align-items:center;border-top:1px solid var(--line-2);padding:11px 0;font-size:10px}.rank-list span:first-child{border-top:0}.rank-list b{width:22px;height:22px;border-radius:7px;background:#f3eeeb;display:grid;place-items:center;font-size:8px}.rank-list strong{font-size:10px}
.branch-card-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.branch-card{background:#fff;border:1px solid var(--line);border-radius:14px;padding:16px}.branch-card h3{font-size:13px;margin:0}.branch-card p{font-size:9px;color:var(--muted);margin:4px 0 14px}.branch-stats{display:grid;grid-template-columns:repeat(3,1fr);gap:7px}.branch-stats div{background:#f8f5f2;border-radius:10px;padding:9px}.branch-stats small{display:block;font-size:8px;color:var(--muted)}.branch-stats strong{font-size:13px}
.user-card-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.user-card{display:flex;align-items:center;gap:12px;background:#fff;border:1px solid var(--line);border-radius:14px;padding:15px}.user-card .avatar{width:42px;height:42px}.user-card h3{font-size:11px;margin:0}.user-card p{font-size:9px;color:var(--muted);margin:3px 0}.user-card .status{margin-left:auto}.settings-grid{display:grid;grid-template-columns:1.1fr 1.1fr .8fr;gap:14px}.settings-grid .card{display:flex;flex-direction:column;gap:14px}.form-field{display:flex;flex-direction:column;gap:6px}.form-field>span{font-size:10px;font-weight:700;color:#5c5652}.form-field input,.form-field select,.form-field textarea{width:100%;border:1px solid var(--line);border-radius:9px;background:#fff;padding:10px 11px;outline:0;color:var(--ink)}.form-field input,.form-field select{height:40px}.form-field textarea{resize:vertical}.form-field input:focus,.form-field select:focus,.form-field textarea:focus{border-color:#c98a98;box-shadow:0 0 0 3px rgba(143,24,48,.07)}.toggle-row{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:12px;border:1px solid var(--line);border-radius:11px}.toggle-row strong,.toggle-row small{display:block}.toggle-row strong{font-size:10px}.toggle-row small{font-size:8px;color:var(--muted);margin-top:3px}.toggle-row input{accent-color:var(--brand);width:18px;height:18px}.status-stack{display:flex;flex-direction:column;align-items:flex-start;gap:8px}
.drawer-backdrop,.modal-backdrop{position:fixed;inset:0;background:rgba(28,22,23,.42);backdrop-filter:blur(2px);z-index:80;opacity:0;visibility:hidden;transition:.2s}.drawer-backdrop.open,.modal-backdrop.open{opacity:1;visibility:visible}.drawer{position:fixed;right:0;top:0;bottom:0;width:min(680px,94vw);background:#fff;z-index:90;box-shadow:var(--shadow-lg);transform:translateX(100%);transition:.25s ease;display:flex;flex-direction:column}.drawer.open{transform:none}.drawer-head{height:82px;padding:17px 20px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between}.drawer-head h2{font-family:Georgia,serif;margin:0;font-size:22px}.drawer-tabs{display:flex;border-bottom:1px solid var(--line);padding:0 18px;overflow:auto}.drawer-tabs button{border:0;background:transparent;padding:13px 11px;font-size:10px;color:#77706b;font-weight:700;border-bottom:2px solid transparent}.drawer-tabs button.active{color:var(--brand);border-color:var(--brand)}.drawer-body{flex:1;overflow:auto;padding:20px}.drawer-footer{padding:13px 20px;border-top:1px solid var(--line);display:flex;justify-content:flex-end;gap:8px}.detail-section{padding:0 0 18px;margin-bottom:18px;border-bottom:1px solid var(--line)}.detail-section:last-child{border-bottom:0}.detail-section h3{font-size:11px;margin:0 0 11px}.detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:9px}.detail-item{border:1px solid var(--line);border-radius:10px;padding:10px 11px}.detail-item span{display:block;font-size:8px;color:var(--muted)}.detail-item strong{display:block;font-size:10px;margin-top:3px}.detail-item.full{grid-column:1/-1}.status-update{display:grid;grid-template-columns:1fr 1.4fr auto;gap:8px;align-items:end}.history-list{display:flex;flex-direction:column;gap:14px}.history-item{display:grid;grid-template-columns:14px 1fr;gap:9px}.history-dot{width:9px;height:9px;margin-top:4px;border-radius:50%;background:var(--brand);box-shadow:0 0 0 4px var(--brand-soft)}.history-item strong{display:block;font-size:10px}.history-item small{display:block;font-size:8px;color:var(--muted);margin-top:3px}.photo-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:8px}.photo-placeholder{aspect-ratio:4/3;border:1px solid var(--line);border-radius:10px;background:linear-gradient(135deg,#f2eeeb,#fff);display:grid;place-items:center;color:#a09a95;font-size:9px}
.modal{position:fixed;left:50%;top:50%;width:min(720px,92vw);max-height:90vh;overflow:auto;transform:translate(-50%,-46%) scale(.98);background:#fff;border-radius:18px;z-index:95;box-shadow:var(--shadow-lg);opacity:0;visibility:hidden;transition:.2s}.modal.open{opacity:1;visibility:visible;transform:translate(-50%,-50%) scale(1)}.modal-wide{width:min(900px,92vw)}.modal-head{padding:18px 20px 14px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between}.modal-head h2{font-family:Georgia,serif;font-size:22px;margin:0}.modal-steps{display:grid;grid-template-columns:repeat(3,1fr);padding:14px 20px;border-bottom:1px solid var(--line);gap:8px}.modal-steps span{font-size:9px;color:var(--muted);display:flex;align-items:center;gap:7px}.modal-steps b{width:20px;height:20px;border-radius:50%;background:#eee9e5;display:grid;place-items:center}.modal-steps span.active{color:var(--brand);font-weight:800}.modal-steps span.active b{background:var(--brand);color:#fff}.drop-zone{margin:18px 20px;border:1.5px dashed #cfc6c0;border-radius:14px;min-height:190px;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:6px;position:relative;background:#fcfbfa}.drop-zone.drag{border-color:var(--brand);background:var(--brand-soft)}.drop-zone svg{width:34px;height:34px;color:#887f79}.drop-zone strong{font-size:11px}.drop-zone small{font-size:9px;color:var(--muted)}.drop-zone input{position:absolute;inset:0;opacity:0;cursor:pointer}.import-stats{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;padding:0 20px 18px}.import-stats div{border:1px solid var(--line);border-radius:11px;padding:11px}.import-stats span{display:block;font-size:8px;color:var(--muted)}.import-stats strong{display:block;font-size:18px;margin-top:2px}.modal-foot{padding:13px 20px;border-top:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;gap:10px;font-size:9px;color:var(--muted)}.modal-foot>div{display:flex;gap:8px}.modal-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px;padding:20px}.span-2{grid-column:1/-1}.modal-form-actions{display:flex;justify-content:flex-end;gap:8px}
.toast{position:fixed;right:22px;bottom:22px;min-width:270px;background:#20191b;color:#fff;border-radius:12px;padding:13px 15px;box-shadow:var(--shadow-lg);z-index:120;transform:translateY(30px);opacity:0;pointer-events:none;transition:.25s}.toast.show{transform:none;opacity:1}.toast strong,.toast span{display:block}.toast strong{font-size:11px}.toast span{font-size:9px;color:#bfb4b7;margin-top:3px}

/* CUSTOMER PORTAL */
.customer-body{background:#f7f4f1}.customer-header{height:92px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center}.customer-header-inner{width:min(1180px,calc(100% - 40px));margin:auto;display:flex;align-items:center;justify-content:space-between}.customer-brand{display:flex;align-items:center;max-width:285px}.customer-brand img{display:block;width:100%;height:66px;object-fit:contain;object-position:left center}.customer-contact{display:flex;gap:8px}.customer-contact a{height:36px;border:1px solid var(--line);border-radius:9px;background:#fff;padding:0 12px;display:flex;align-items:center;font-size:10px;font-weight:700}.customer-contact a:hover{border-color:#cdaab2}.customer-contact .admin-shortcut{color:var(--brand)}
.customer-main{width:min(1180px,calc(100% - 40px));margin:0 auto;padding:50px 0 70px}.customer-hero{max-width:780px;margin-bottom:18px}.customer-hero h1{font-family:Georgia,serif;font-size:46px;line-height:1.02;margin:0 0 12px;letter-spacing:-.035em}.customer-hero p{color:#746d68;margin:0;max-width:650px}.customer-switch{display:flex;gap:8px;margin-top:24px}.customer-switch button{height:42px;padding:0 16px;border-radius:10px;border:1px solid var(--line);background:#fff;font-size:11px;font-weight:800}.customer-switch button.active{background:var(--brand);border-color:var(--brand);color:#fff;box-shadow:0 8px 20px rgba(143,24,48,.16)}
.customer-layout{display:grid;grid-template-columns:minmax(0,1fr) 280px;gap:16px;align-items:start}.customer-form-card,.process-card,.track-card{background:#fff;border:1px solid var(--line);border-radius:17px;box-shadow:var(--shadow)}.customer-form-card{overflow:hidden}.stepper{height:72px;display:grid;grid-template-columns:repeat(4,1fr);align-items:center;padding:0 26px;border-bottom:1px solid var(--line)}.stepper div{position:relative;display:flex;align-items:center;gap:8px;color:#aaa29d;font-size:9px;font-weight:700}.stepper div:not(:last-child):after{content:"";position:absolute;height:1px;background:#e7ded9;left:38px;right:12px;top:50%;z-index:0}.stepper b{position:relative;z-index:1;width:26px;height:26px;border-radius:50%;background:#f0ece9;display:grid;place-items:center}.stepper div.active{color:var(--brand)}.stepper div.active b{background:var(--brand);color:#fff}.stepper div.done b{background:var(--green);color:#fff}.stepper div.done{color:var(--green)}
#customerFaultForm{padding:22px 26px 20px}.form-step{display:none}.form-step.active{display:block;animation:viewIn .2s}.form-step-head{display:flex;gap:12px;align-items:flex-start;margin-bottom:20px}.step-icon{width:34px;height:34px;border-radius:10px;background:var(--brand-soft);color:var(--brand);display:grid;place-items:center;font-weight:900;font-size:10px}.form-step-head h2{font-family:Georgia,serif;font-size:21px;margin:0 0 4px}.form-step-head p{font-size:10px;color:var(--muted);margin:0}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:13px}.form-nav{display:flex;justify-content:space-between;margin-top:28px;padding-top:16px;border-top:1px solid var(--line)}.form-nav .btn-primary{margin-left:auto}.upload-card{min-height:110px;border:1px dashed #cabeb8;border-radius:12px;background:#fcfbfa;display:flex;flex-direction:column;align-items:center;justify-content:center;position:relative}.upload-card input{position:absolute;inset:0;opacity:0;cursor:pointer}.upload-card span{font-size:22px;color:var(--brand)}.upload-card strong{font-size:10px}.upload-card small{font-size:8px;color:var(--muted)}.photo-preview{display:flex;gap:8px;flex-wrap:wrap}.photo-thumb{width:82px;height:64px;object-fit:cover;border-radius:8px;border:1px solid var(--line)}.review-grid{display:grid;grid-template-columns:1fr 1fr;gap:9px}.review-item{border:1px solid var(--line);border-radius:10px;padding:10px}.review-item span{display:block;font-size:8px;color:var(--muted)}.review-item strong{display:block;font-size:10px;margin-top:3px}.consent{display:flex;align-items:flex-start;gap:8px;margin-top:18px;padding:11px;border-radius:10px;background:#fbf8f6;font-size:9px;color:#655f5b}.consent input{accent-color:var(--brand)}
.process-card{padding:20px;position:sticky;top:96px}.process-icon{width:44px;height:44px;border-radius:13px;background:var(--brand-soft);color:var(--brand);display:grid;place-items:center;font-weight:900;margin-bottom:15px}.process-card h2{font-family:Georgia,serif;font-size:20px;margin:0 0 6px}.process-card>p{font-size:9px;color:var(--muted);margin:0 0 18px}.process-list{display:flex;flex-direction:column;gap:15px}.process-list div{display:grid;grid-template-columns:30px 1fr;gap:9px}.process-list b{width:27px;height:27px;border-radius:50%;background:var(--brand);color:#fff;display:grid;place-items:center;font-size:9px}.process-list strong,.process-list small{display:block}.process-list strong{font-size:9px}.process-list small{font-size:8px;color:var(--muted);margin-top:2px}.privacy-note{font-size:8px;color:#4f7b6a;border-top:1px solid var(--line);padding-top:13px;margin-top:16px}
.customer-track{max-width:860px;margin-top:18px}.track-card{padding:26px}.track-card h2{font-family:Georgia,serif;font-size:28px;margin:0 0 7px}.track-card>p{color:var(--muted);font-size:10px}.track-form{display:grid;grid-template-columns:1fr 1fr auto;gap:10px;align-items:end;margin-top:18px}.track-result-card{margin-top:20px;border:1px solid var(--line);border-radius:14px;padding:18px}.track-result-head{display:flex;justify-content:space-between;align-items:flex-start;gap:12px}.track-result-head h3{font-family:Georgia,serif;font-size:20px;margin:0}.timeline{margin-top:20px;display:flex;flex-direction:column;gap:0}.timeline-item{display:grid;grid-template-columns:24px 1fr;gap:10px;position:relative;padding-bottom:19px}.timeline-item:not(:last-child):after{content:"";position:absolute;left:9px;top:18px;bottom:-2px;width:2px;background:#e6e0dc}.timeline-dot{width:19px;height:19px;border-radius:50%;background:#eee8e4;border:5px solid #fff;box-shadow:0 0 0 2px #d9d0ca;z-index:1}.timeline-item.done .timeline-dot{background:var(--green);box-shadow:0 0 0 2px var(--green)}.timeline-item.current .timeline-dot{background:var(--brand);box-shadow:0 0 0 2px var(--brand)}.timeline-item strong{display:block;font-size:10px}.timeline-item small{display:block;font-size:8px;color:var(--muted);margin-top:2px}
.success-overlay{position:fixed;inset:0;background:rgba(32,24,26,.55);backdrop-filter:blur(3px);z-index:200;display:grid;place-items:center;padding:20px}.success-card{width:min(470px,94vw);background:#fff;border-radius:19px;padding:32px;text-align:center;box-shadow:var(--shadow-lg)}.success-check{width:64px;height:64px;border-radius:50%;border:2px solid var(--green);color:var(--green);display:grid;place-items:center;margin:0 auto 18px;font-size:26px}.success-card h2{font-family:Georgia,serif;font-size:26px;margin:0 0 8px}.success-card p{font-size:10px;color:var(--muted)}.success-number{font-family:Georgia,serif;font-size:22px;font-weight:700;color:var(--brand);padding:14px;border-radius:12px;background:var(--brand-soft);margin:18px 0}.success-actions{display:flex;justify-content:center;gap:8px}

@media (max-width:1200px){.kpi-grid{grid-template-columns:repeat(3,1fr)}.kpi-grid.four{grid-template-columns:repeat(2,1fr)}.company-grid,.branch-card-grid,.user-card-grid{grid-template-columns:repeat(2,1fr)}.settings-grid{grid-template-columns:1fr 1fr}.settings-grid .card:last-child{grid-column:1/-1}}
@media (max-width:900px){:root{--sidebar-w:220px}.sidebar{transform:translateX(-100%);transition:.22s}.sidebar.open{transform:none}.main-area{margin-left:0}.mobile-menu{display:grid}.global-search{width:auto;flex:1}.global-search kbd{display:none}.user-menu div:not(.avatar){display:none}.content-wrap{width:min(100% - 28px,1480px)}.page-head{align-items:flex-start;flex-direction:column}.dashboard-grid,.reports-grid{grid-template-columns:1fr}.customer-layout{grid-template-columns:1fr}.process-card{position:static}.customer-hero h1{font-size:38px}.customer-contact a:not(.admin-shortcut){display:none}}
@media (max-width:680px){.topbar{padding:0 12px;gap:8px}.topbar .btn-primary{width:40px;padding:0;font-size:0}.topbar .btn-primary svg{margin:0}.has-badge{display:none}.content-wrap{padding-top:20px}.page-head h1{font-size:27px}.head-actions{width:100%;overflow:auto}.kpi-grid,.kpi-grid.four,.metric-row{grid-template-columns:1fr 1fr}.company-grid,.branch-card-grid,.user-card-grid,.settings-grid{grid-template-columns:1fr}.settings-grid .card:last-child{grid-column:auto}.table-toolbar{overflow:auto}.toolbar-search{min-width:260px}.company-grid{grid-template-columns:1fr}.customer-main{width:min(100% - 24px,1180px);padding-top:30px}.customer-header-inner{width:min(100% - 24px,1180px)}.customer-brand{max-width:230px}.customer-brand img{height:54px}.customer-hero h1{font-size:32px}.customer-switch{display:grid;grid-template-columns:1fr 1fr}.customer-switch button{padding:0 8px}.stepper{padding:0 12px}.stepper div span{display:none}.stepper div:not(:last-child):after{left:34px;right:6px}.form-grid,.review-grid,.modal-form-grid{grid-template-columns:1fr}.span-2{grid-column:auto}.detail-grid{grid-template-columns:1fr}.detail-item.full{grid-column:auto}.status-update{grid-template-columns:1fr}.track-form{grid-template-columns:1fr}.modal-foot{align-items:flex-start;flex-direction:column}.modal-foot>div{width:100%;justify-content:flex-end}.donut-layout{flex-direction:column}.kpi-card{padding:13px;min-height:90px}.kpi-icon{width:32px;height:32px}.kpi-card strong{font-size:21px}}
@media (max-width:430px){.kpi-grid,.kpi-grid.four,.metric-row{grid-template-columns:1fr}.page-head h1{font-size:25px}.customer-hero h1{font-size:29px}.customer-switch{grid-template-columns:1fr}.customer-form-card{border-radius:13px}#customerFaultForm{padding:18px 16px}.stepper{height:62px}.customer-contact .admin-shortcut{display:none}}